Job Information
AECOM Payroll Team Lead in Taguig, Philippines
Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers, and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose of delivering a better world. Join us.
Job Description
This role is primarily responsible for supervising the day-to-day Payroll – Timekeeping function that provides effective and proactive service delivery to key stakeholders. This includes supporting department activities and efficiencies such as gathering and entering employee time and wage within the time management system, computing employee’s time worked, production, and commission as well as computing post wages and deduction.
Lead and manage the implementation, service transition and stabilization activities for the Payroll – Timekeeping function
Act as QA or four-eye checker of Timekeeping Specialists in line with case handling
Ensure data integrity of all information entered AECOM people systems
Lead and motivate multi-functional and multi-language teams in a complex environment and ensure high-quality, professional, and proactive service is delivered
Provide guidance and direction to the team according to established policies, procedures, and management guidance
Manage team workload and recommend resource planning solutions for changing resourcing needs and work volumes
Analyze complex issues and guide solutions to challenging issues and escalations within the team
Manage team performance, provide coaching, and identify career development opportunities relevant to the team
Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensure gaps are addressed
Develop and prepare reports and analyses on workload management, SLA achievement, quality, and process efficiency and other related management reports and audits
Organize internal and external knowledge sharing sessions to constantly develop the knowledge database
Create and maintain accuracy of internal documentations such as process maps and standard operating procedures
Develop and implement process improvements to streamline processes, improve customer experience, and increase productivity in Payroll – Timekeeping function
Develop strong stakeholder relationships by ensuring escalations are managed effectively and proactively and elevating it as and when necessary
Manage and strategize team utilization, ensure team coverage and extend needed support especially during high volume and critical days
Qualifications
Bachelor’s degree in any four-year course
At least 5 to 7 years of experience in outsourcing, shared services, or a similar model with any country (AMER, SEA, ANZ) Timekeeping, Payroll, or any similar roles
Experience in managing teams performing complex end-to-end payroll processing preferably in a shared service or BPO environment.
Advanced knowledge of processes and procedures relevant to HR, payroll, and time data entry and management
Experience using HR systems, payroll, and timekeeping systems such as Oracle, Service Now, ADP Tool, and other similar platforms and tools
Advanced proficiency in MS Office tools
Open to any shift schedule (Early Morning, Morning, Mid, and/or Night Shift)
Additional Information
Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
Ability to maintain good customer relationships with the ability to proactively support customer needs and requirements. (Customer Service)
Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, & discrepancies through defined methods. (Attention to Detail)
Ability to identify, assess, and resolve simple to moderate issues by following defined policies and procedures. (Problem Solving)
About AECOM
AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
All your information will be kept confidential according to EEO guidelines.
ReqID: REF24560V
Business Line: Geography OH
Business Group: DCS
Strategic Business Unit: GBS
Career Area: Finance
Work Location Model: Hybrid